Frequently asked questions
Everything you need to know about ordering, sizing, shipping, and returns.
Orders & products
What kind of products do you sell?
We offer premium women’s ethnic wear, including Punjabi suit sets, co-ord sets, maternity and feeding gowns, bridal and festive occasion wear, Banarasi sets, and women’s handbags. Each piece is thoughtfully curated to reflect timeless Indian craftsmanship with a modern aesthetic. Prices range from around ₹1,199 to ₹5,900.
Do you sell maternity and feeding-friendly gowns?
Yes, we have a dedicated range of maternity and feeding gowns designed for comfort and easy nursing access, without compromising on style.
Do you have a physical store I can visit?
Yes, our store is located at SCO 75, Sector 13, Main Market, Kurukshetra, Haryana – 136118. You’re welcome to visit and shop in person, in addition to ordering online.
Fit & customisation
How do I know if the product will fit me?
Fit details and measurements, wherever applicable, are mentioned in the product description. If you still have questions, you can contact us before placing your order for assistance.
Do you offer custom tailoring or alterations?
Yes, custom tailoring is available on selected products, including bridal and Banarasi sets. Please get in touch with us before ordering to confirm feasibility and timelines.
How do I take my own measurements at home?
We’ve put together a simple step-by-step guide to help you take accurate suit measurements from the comfort of your home. Read the full guide: Ghar Baithe Suit Ki Measurement Kaise Lein.
Shipping & delivery
Do you ship across India?
Yes, we ship pan-India using reliable courier partners.
How long does delivery take?
Ready-to-ship products are delivered in 3 to 7 working days, while custom or made-to-order products take 7 to 15 working days. Delivery timelines may vary depending on your location.
Returns & exchanges
Do you offer returns?
We do not offer returns based on personal dislike or change of mind.
When is a return or exchange accepted?
Returns or exchanges are accepted only in case of damaged or incorrect products. The issue must be reported within 24 hours of delivery, along with an unboxing video.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, contact us as soon as possible via WhatsApp. We can make changes only before the order has been packed or shipped.
Payments
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and wallets through secure payment gateways.
Is Cash on Delivery (COD) available?
COD availability depends on the product and delivery location, and will be shown at checkout.
Support & contact
How can I contact you?
You can reach us via WhatsApp, Instagram (@punjabilibasboutique), or through the Contact Us page. Our team usually responds within 24 hours.
Can I track my order?
Yes, once your order is shipped, tracking details will be shared via WhatsApp or email.
Care instructions
How should I care for my ethnic wear and jewellery?
Dry clean ethnic wear for best results. Store jewellery in a dry, airtight box, and avoid contact with water, perfume, and chemicals.
Still have a question?
Chat with us on WhatsApp