Frequently Asked Questions (FAQs)
🛍️ Orders & Products
Q1. What kind of products do you sell?
We offer premium women’s ethnic wear, including elegant suit sets, festive and wedding wear, along with artificial jewelry, necklaces, and women’s handbags. Each piece is thoughtfully curated to reflect timeless Indian craftsmanship with a modern aesthetic.
Q2. Are the product images real?
Yes, all product images are of the actual products. Slight colour variations may occur due to lighting or screen settings.
Q3. Are your jewellery pieces real gold or silver?
Our jewellery is artificial jewellery, crafted to look elegant and premium. Any special materials such as real pearls are clearly mentioned in the product description.
📏 Fit & Customisation
Q4. How do I know if the product will fit me?
Fit details and measurements, wherever applicable, are mentioned in the product description. If you still have questions, you can contact us before placing your order for assistance.
Q5. Do you offer custom tailoring or alterations?
Yes, custom tailoring is available on selected products. Please get in touch with us before ordering to confirm feasibility and timelines.
🚚 Shipping & Delivery
Q6. Do you ship across India?
Yes, we ship pan-India using reliable courier partners.
Q7. How long does delivery take?
- Ready-to-ship products: 3–7 working days
- Custom or made-to-order products: 7–15 working days
Delivery timelines may vary depending on your location.
🔄 Returns & Exchanges
Q8. Do you offer returns?
We do not offer returns on the basis of personal dislike or change of mind.
Q9. When is a return or exchange accepted?
Returns or exchanges are accepted only in case of damaged or incorrect products. The issue must be reported within 24 hours of delivery, along with an unboxing video.
💳 Payments
Q10. What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and wallets through secure payment gateways.
Q11. Is Cash on Delivery (COD) available?
COD availability depends on the product and delivery location and will be shown at checkout.
📞 Support & Contact
Q12. How can I contact you?
You can reach us via WhatsApp, Instagram, or through the Contact Us page. Our team usually responds within 24 hours.
Q13. Can I track my order?
Yes, once your order is shipped, tracking details will be shared via WhatsApp or email.
💖 Care Instructions
Q14. How should I care for my ethnic wear and jewellery?
- Dry clean ethnic wear for best results
- Store jewellery in a dry, airtight box
- Avoid contact with water, perfume, and chemicals